ABOUT THE HOUSE RULES
In order to guarantee the quality of our services for you and to provide our services as efficiently as possible, we ask you to read and comply with the following 'house rules' .
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Your personal data:
At the first appointment we request that you bring a valid ID with your BSN* (Citizen Service Number). This can be done with a valid passport, European identity card or driver's license. If you move or change address, we request that you inform us of this as soon as possible. This also applies to a change of health insurer, telephone number or e-mail address.
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*We are legally required to perform a BSN registration and identity check. This is stated in the Law on the use of Citizen Service Numbers in Healthcare. More information can be found on the website of the Dutch Data Protection Authority.
(https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/identificatie/burgerservicenummer-bsn)
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Change of medical data:
For your safety and in the interest of the treatment, it is very important that you inform us of any medical details that you have not (yet) reported during each visit. Pregnancy, medication use, illnesses, allergies, physical and mental abnormalities, among other things, can affect your health. This may entail a risk. During each treatment, the acting specialist will ask you about any medical changes and details. This also happens when you have two treatments in one day. This may seem strange. We do this not only because we are obliged to ask, but also to ensure the quality of the treatment as much as possible.
Privacy regulations and confidentiality of patient data:
Patient information is not sent or shared with third parties without consultation with the dentist and with the patient's knowledge. All information remains within Verwijspraktijk PurEndo, except if it concerns information for a specialist or general practitioner, who needs the information for medical research (referral). If your patient data is requested by another doctor, healthcare practice or family members, we always ask you to give written permission for this. All information is sent via "zorgmail", this is a secure email system.
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Make an appointment:
Making an appointment is easy. You can call us during our working hours from Tuesday to Friday from 09:00 to 17:00 on telephone number +31 (0)299 251 399 (during lunch break between 12:00 and 13:00 we are not reachable by telephone) or fill in the contact form via our website www.purendo.nl . We will call you back within 24 hours.
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Appointment via email:
After each treatment you will receive an email confirmation for your next scheduled appointment. This will state the date and time of your new or follow-up appointment. This also applies to the 6-monthly check-up. This can prevent misunderstandings about date and/or time.
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Cancel or reschedule an appointment:
You can cancel or reschedule an appointment free of charge if you do this at least 48 hours in advance. Appointments scheduled for Mondays must be cancelled or rescheduled no later than the Friday before. This is to try to fill the agendas of our therapists as efficiently as possible. We prefer to receive the cancellation by telephone. This way we can discuss your situation immediately and make a new appointment with you if necessary. Outside of working hours you can email us at info@purendo.nl .
If we receive your cancellation too late or you do not arrive at the agreed time, we will charge the reserved time of €25/15 minutes. We thank you for your understanding.
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Emergencies:
Are you unexpectedly suffering from pain in your teeth? We will do everything we can to help you as soon as possible. During working hours you can call us +31 (0)299 251 399
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Emergencies outside our working hours:
During the weekend, on national holidays and outside our working hours, please call:
Mondzorg Poli: Louwesweg 6 1066EC Amsterdam Tel: 020-723 48 48
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Before, during and after treatment:
Upon arrival, we request that you report to the reception desk immediately so that your presence is noted. It is not always possible to estimate in advance how long a treatment will take, especially in the case of emergency treatments. This can cause an appointment to run over. We count on your understanding. Are you late for your appointment? Then you run the risk that the appointment will be rescheduled due to lack of time. We will charge you for the costs of this appointment. Therefore, always arrive on time. Keep an eye on your own property. PurEndo is not liable for damage, theft or loss of your property. Do not leave it unattended.
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Invoices and payments:
Because we want to focus as much as possible on your care and treatments, the payment of the treatments is made via the factoring company https://www.infomedics.nl/ . We send the entire invoice to the patient via Infomedics. The patient is responsible for paying the invoice and submitting it to their insurance company. This also applies to children. Do you have any questions about the invoice? Then call Infomedics on 036 203 1900 .
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Cost estimate:
In the event of a follow-up appointment or referral within Referral Practice PurEndo, it is possible that you will receive an estimate from us. This happens in the event of a treatment that is expected to cost more than €250. We will do our utmost to determine the estimate as accurately as possible. Unfortunately, there is no standard situation in dentistry. As a result, the total amount may differ from your dentist's bill. This may be higher or lower. You can therefore view an estimate as a provisional calculation.
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In cases such as a root canal or implant treatment, it is necessary for us to perform and complete the procedure. As a result, we cannot immediately inform you of the different costs. We count on your understanding.
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Customer satisfaction:
We continuously measure satisfaction to stay informed of your wishes and needs. Would you like to give us feedback? We would greatly appreciate it if you leave a rating on our website. Of course, you can also pass this on to the specialist or counter assistant.
Complaints:
We do our best to serve you as well as possible. If there are any complaints, we would like to know about them. You can then contact the practice so that we can discuss your complaint and work with you to find a suitable solution. You can also submit your complaint by e-mail to the practice receptionist. She will contact you within 5 working days.